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SolaMax

Packages

Service & Warranty

Areas We Cover

About

Contact

Get a Quote →

Technician reviewing a residential home battery and inverter installation
Technician reviewing a residential home battery and inverter installation

SERVICE & WARRANTY

SERVICE & WARRANTY

Technical Support Beyond Installation

Technical Support Beyond Installation

Technical Support Beyond Installation

Your home energy system deserves support beyond the day it is installed. SolaMax remains your central point of contact for technical enquiries, diagnostics and warranty coordination, with the applicable coverage explained in writing.

Your home energy system deserves support beyond the day it is installed. SolaMax remains your central point of contact for technical enquiries, diagnostics and warranty coordination, with the applicable coverage explained in writing.

Request Support

Request Support

How Our Support Works

How Our Support Works

One accountable contact for the whole project

One accountable contact for the whole project

One accountable contact for the whole project

Solar energy systems are made up of different equipment and services: panels, mounting, inverter, battery, monitoring, electrical installation and commissioning. If something is not working as expected, it is not always obvious which component or company is responsible. SolaMax’s role is to coordinate the initial assessment, explain the next step and manage the applicable support process rather than simply redirecting the customer without guidance.

Solar energy systems are made up of different equipment and services: panels, mounting, inverter, battery, monitoring, electrical installation and commissioning. If something is not working as expected, it is not always obvious which component or company is responsible. SolaMax’s role is to coordinate the initial assessment, explain the next step and manage the applicable support process rather than simply redirecting the customer without guidance.

We distinguish coordination and servicing from the exact legal scope of warranty cover. The warranty terms in your quotation, contract and manufacturer documents determine what is covered, for how long and under which conditions.

We distinguish coordination and servicing from the exact legal scope of warranty cover. The warranty terms in your quotation, contract and manufacturer documents determine what is covered, for how long and under which conditions.

What SolaMax Support Includes

What SolaMax Support Includes

Technical Diagnostics

Clear guidance when your inverter, battery or monitoring system reports a problem.

System Monitoring

Support with monitoring information and system performance where the installed equipment provides suitable access.

Warranty Coordination

One central contact to help coordinate relevant manufacturer and installation warranty enquiries.

Clear Documentation

Written information explaining applicable coverage, responsibilities and the next steps when support is required.

How Our Support Process Works

How Our Support Process Works

How Our Support Process Works

1. Contact SolaMax

Describe the issue and share any relevant monitoring information or error messages.

2. Initial Assessment

We review the information provided and determine what further checks may be needed.

3. Technical Diagnosis

Where available and authorised, remote diagnostics may help identify the cause. Some issues require an on-site assessment.

4. Resolution or Warranty Coordination

We explain the proposed next steps, including applicable warranty procedures, repairs or specialist attendance.

5. Follow-Up

We confirm the work completed and provide relevant information about further monitoring or maintenance.

No fixed response time or guaranteed site attendance is promised on this page. Any specific service level will be set out in the relevant written agreement.

No fixed response time or guaranteed site attendance is promised on this page. Any specific service level will be set out in the relevant written agreement.

Understanding Your Solar System Warranties

Understanding Your Solar System Warranties

Understanding Your Solar System Warranties

Support areaWhat it means
Manufacturer Product WarrantyEquipment warranties are provided under the relevant manufacturer's terms. Coverage, duration, exclusions and claim procedures vary by product. Check product eligibility, registration and any energy-throughput terms.
Installation WorkmanshipInstallation-related obligations and applicable workmanship coverage are described in your agreement and project documentation. Check what installation work is covered, the stated period and the responsible contracting party.
Technical ServicingDiagnostics, maintenance and repair services depend on the equipment, access requirements and agreed service scope. Some work may incur additional charges.
Warranty CoordinationSolaMax acts as the central contact for relevant support enquiries concerning systems supplied and managed under our agreement, helping coordinate the appropriate next steps.

A ‘whole-system’ support service means there is a coordinated point of contact. It must not be confused with an unconditional promise that every component or fault is covered indefinitely. Your supplied documents should make these distinctions straightforward.

A ‘whole-system’ support service means there is a coordinated point of contact. It must not be confused with an unconditional promise that every component or fault is covered indefinitely. Your supplied documents should make these distinctions straightforward.

Any additional SolaMax service, response or whole-system arrangements apply only where expressly agreed in writing. Consumer statutory rights continue to apply where relevant and are not displaced by commercial warranty wording.

Any additional SolaMax service, response or whole-system arrangements apply only where expressly agreed in writing. Consumer statutory rights continue to apply where relevant and are not displaced by commercial warranty wording.

Diagnostics and Monitoring

Diagnostics and Monitoring

Diagnostics and Monitoring

Inverter warnings or error messages

Share the displayed warning and when it appeared so it can be reviewed in the context of your installation.

Battery operating or communication issues

Describe the change in battery behaviour and any available monitoring information.

Monitoring platform problems

Let us know what the monitoring platform shows, including connection issues or missing information.

Unexpected energy production or system behaviour

Share relevant observations so normal operating conditions can be distinguished from a possible fault.

Where the selected equipment and communications arrangement support it, remote monitoring may help identify offline devices, alarms, abnormal operating behaviour or performance questions. Remote access depends on the installed hardware, permissions, connectivity and any relevant privacy arrangements. Not every fault can be diagnosed remotely, and some problems require suitably qualified engineers to attend.

Where the selected equipment and communications arrangement support it, remote monitoring may help identify offline devices, alarms, abnormal operating behaviour or performance questions. Remote access depends on the installed hardware, permissions, connectivity and any relevant privacy arrangements. Not every fault can be diagnosed remotely, and some problems require suitably qualified engineers to attend.

We can also explain ordinary operational questions, such as why a battery has not charged, what an inverter mode means or how seasonal solar generation differs from the figures seen in summer. These explanations are not a substitute for electrical testing where safety or equipment failure is suspected.

We can also explain ordinary operational questions, such as why a battery has not charged, what an inverter mode means or how seasonal solar generation differs from the figures seen in summer. These explanations are not a substitute for electrical testing where safety or equipment failure is suspected.

Not every warning represents an equipment fault. Diagnosis depends on the actual system configuration.

Not every warning represents an equipment fault. Diagnosis depends on the actual system configuration.

Safety first

Safety first

Do not open electrical equipment, bypass protection or attempt electrical repairs yourself. If you notice smoke, burning smells, exposed wiring or other signs of immediate danger, keep clear of the equipment and seek appropriate emergency or qualified electrical assistance.

Do not open electrical equipment, bypass protection or attempt electrical repairs yourself. If you notice smoke, burning smells, exposed wiring or other signs of immediate danger, keep clear of the equipment and seek appropriate emergency or qualified electrical assistance.

Looking After Your Home Energy System

Looking After Your Home Energy System

Looking After Your Home Energy System

A well-installed system still benefits from occasional review of monitoring data and equipment condition. Weather changes, shading, grid conditions and normal battery limits can affect output without there necessarily being a fault. Maintenance requirements vary by equipment and site, so follow the specific handover and manufacturer instructions rather than relying on generic service intervals.

A well-installed system still benefits from occasional review of monitoring data and equipment condition. Weather changes, shading, grid conditions and normal battery limits can affect output without there necessarily being a fault. Maintenance requirements vary by equipment and site, so follow the specific handover and manufacturer instructions rather than relying on generic service intervals.

• Monitor generation and system status using the information available from your equipment.

• Monitor generation and system status using the information available from your equipment.

• Recognise unusual changes in performance and share relevant observations with your support contact.

• Recognise unusual changes in performance and share relevant observations with your support contact.

• Keep equipment accessible and suitably ventilated in line with the manufacturer’s instructions.

• Keep equipment accessible and suitably ventilated in line with the manufacturer’s instructions.

• Follow the manufacturer’s maintenance instructions and your handover documentation.

• Follow the manufacturer’s maintenance instructions and your handover documentation.

• Seek professional inspection where unusual behaviour, equipment condition or the manufacturer’s guidance indicates it may be appropriate.

• Seek professional inspection where unusual behaviour, equipment condition or the manufacturer’s guidance indicates it may be appropriate.

Why SolaMax

Why SolaMax

SolaMax

One Accountable Contact

A clear point of contact for support enquiries relating to your agreed installation.

Engineering-Led Support

A technical approach to understanding equipment behaviour and system performance.

Coordinated Aftercare

Support arrangements that consider the complete installed system.

Clear Written Terms

Transparent documentation explaining the applicable warranty and servicing arrangements.

Service & Warranty FAQs

Service & Warranty FAQs

Service & Warranty FAQs

How can we help?

How can we help?

Tell us what you need help with. We will review your enquiry and explain the appropriate next steps.

We use your details to respond to your enquiry. Read our Privacy Policy.

For non-emergency enquiries, you can also use the contact details supplied with your project. This form is not an emergency response service.

For non-emergency enquiries, you can also use the contact details supplied with your project. This form is not an emergency response service.

maksym@solamax.co.uk

Explore your home energy system

Explore your home energy system

Explore your home energy system

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